Terms & conditions

1. Seller and scope

Seller: [À COMPLÉTER: registered name, legal form, SIRET, address, email and telephone]. These terms concern accessory sales to consumers. Served territories: [À COMPLÉTER]. The catalogue is currently available to browse; payments and binding orders are not yet available.

2. Products and precontract information

Essential specifications, dimensions, materials, instructions and any usage restrictions must be confirmed before sales. Images illustrate products; any material difference must be clearly disclosed. Customers must be able to review required information before ordering.

3. Prices and charges

Prices are shown in euros including applicable taxes under the business’s tax regime: [À COMPLÉTER]. Shipping costs and the complete total will be shown before confirmation. No misleading reference prices are used.

4. Orders and payment

The basket currently prepares a selection and Checkout leads to contact. No sales contract or payment is concluded. Ordering steps, accepted payment methods, order confirmation and record retention will be described when payments open: [À COMPLÉTER].

5. Shipping

Indicative delivery: 7–15 working days with tracking. Starting point, destinations, costs and delay procedures: [À COMPLÉTER]. The applicable date or period will be provided before ordering. Statutory consumer rights in the event of delay remain applicable.

6. Withdrawal

Consumers generally have 14 days from receipt to notify withdrawal, followed by 14 days to return the goods. Return address and direct costs: [À COMPLÉTER]. Refund procedures appear on Shipping & returns. A blanket exclusion for used accessories cannot replace legal rules.

Withdrawal notification template

To [À COMPLÉTER: seller and address]: I hereby notify my withdrawal from the contract for [item]. Ordered on [date], received on [date]. Consumer’s name and address: [name, address]. Order reference: [reference]. Date: [date]. Signature only when submitting on paper.

7. Statutory guarantees

Consumers benefit from statutory conformity and hidden defect guarantees under their respective conditions and time limits. New goods generally benefit from a two year conformity guarantee from delivery. Required regulatory wording and rights will be specified in the final version: [À COMPLÉTER]. No commercial warranty is currently advertised.

8. Complaints and mediation

Submit a complaint through the contact form or seller details: [À COMPLÉTER]. After first contacting the seller, consumers may use the relevant consumer mediator free of charge. Mediator name, address and website: [À COMPLÉTER].

9. Applicable law

French law applies without removing mandatory protections available to consumers. This document is a template to complete and review before any sale.